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Aldelo Systems is dedicated in providing world class customer care. Our experienced technical support engineers are available to provide assistance to our customers 7 days a week. We take each and every customer's comments and suggestions very seriously and everyone at our company is dedicated to fulfill the needs of our customers.
When you contact Aldelo Systems technical support service, you will immediately experience a personal level of service. Our support engineers will research and follow through on your reported case and escalate to the next level for you automatically if necessary.
We understand that you have many responsibilities to attend to, so we want to help you minimize your workload as much as possible. We utilize various tools to expedite troubleshooting when you need them.
For example, we use Microsoft Live Meeting for remote troubleshooting. All you need is an Internet connection, and our support engineer will be able to remotely troubleshoot and fix issues as if he's there at your restaurant. Better yet, if the issue needs to be escalated, we may even be able to invite senior level engineers and development staff into the remote trouble shooting session to quickly resolve your case when needed.
We strongly believe in post-sales customer service. That's why our technical service hours are 7 days per week. Aside from our world class customer care, we also offer a host of support resources available via the web. As a support contract holder or channel partner, you will be able to download all of our latest full versions and even archived versions. You will also have the ability to access knowledge base, on demand training, support forums and more.
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